HelloTask Platform Ltd.

HelloTask Platform Ltd. This company has been verified by this domain - www.hellotask.app

Dhaka, Bangladesh

Job Title
Customer Support Manager
10,10,000 Annually
Office time
SUN- THU: 8:00 AM to 4:00 PM
Dhaka, Bangladesh
Job Type
Full Time On-site
16 August, 2023

Company Description

HelloTask is an Uber-like technology platform to connect verified and skilled domestic helpers to users on-demand basis. It gives its users an Uber-like user experience to hire a helper in 5 minutes and gives the helper income opportunity up to 3X through a skill-based training program. 

  • Problem Solving
  • Customer Service
  • leadership
  • Understanding customer needs and prioritize them
  • Communication Skill


HelloTask is a customer-centric organization that prides itself on delivering exceptional support services to our valued customers. We are a fast-growing company with a passion for innovation and excellence. As a Customer Support Manager, you will play a vital role in leading our support team to provide top-notch service and ensure customer satisfaction remains at the forefront of our business. Responsibilities:   

  • Manage and supervise the customer support team, including hiring, training, coaching, and conducting performance evaluations.
  • Set clear performance objectives and key performance indicators (KPIs) for the support team, ensuring they align with the company's overall objectives.
  • Monitor team performance and individual performance, providing regular feedback and implementing strategies for continuous improvement.
  • Foster a customer-focused culture within the support team, emphasizing empathy, patience, and a commitment to resolving customer issues promptly and effectively.
  • Develop and maintain customer support processes and standard operating procedures (SOPs) to optimize efficiency and effectiveness.
  • Collaborate with other departments, such as Sales, Product Development, and Marketing, to ensure alignment in delivering a seamless customer experience.
  • Handle escalated customer issues and complaints, seeking resolutions that exceed customer expectations.
  • Analyze customer support data and feedback to identify trends, areas for improvement, and opportunities for product or service enhancement.
  • Implement tools and technologies to streamline customer support processes and enhance the overall customer experience.
  • Conduct regular training sessions for the support team to enhance product knowledge, soft skills, and problem-solving abilities.
  • Ensure timely responses to customer inquiries via various channels, including email, phone, chat, and social media.
  • Prepare and present reports on customer support metrics and team performance to senior management.Requirements:
  • Bachelor's degree in Communication, or a related field. Relevant certifications are a plus.
  • Proven experience (typically 3-5 years) in customer support or a related field, with at least 1-2 years in a managerial or supervisory role.
  • Strong leadership and people management skills, with the ability to inspire and motivate team members to achieve exceptional results.
  • Excellent communication skills, both written and verbal, with the ability to interact effectively with customers and internal stakeholders.
  • Empathetic and customer-focused mindset, with a dedication to resolving customer issues promptly and professionally.
  • Familiarity with customer support tools and technologies, such as CRM systems and ticketing software.
  • Analytical mindset, with the ability to use data to make informed decisions and drive process improvements.
  • Strong organizational skills and the ability to manage multiple tasks and priorities effectively.
  • Flexibility to work in a dynamic and fast-paced environment, adapting to changing customer needs and business requirements.
  • Knowledge of the industry and product/service offerings is a plus.


  • Competitive remuneration package 
  • Festival and Performance bonuses after the probation period 
  • Transport allowance for field visits and Phone bill where applicable 
  • Paid Holidays & Medical Leaves 
  • Complementary Breakfast, Lunch and snacks 
  • Indoor Sports & Recreation facilities 
  • Annual official Trips 
  • Career Mentorship & Upskilling opportunities 
  • Other benefits as per company and relevant project policy
Life at HelloTask Platform Ltd.
HelloTask Platform Ltd.

															HelloTask Platform Ltd.

															HelloTask Platform Ltd.

															HelloTask Platform Ltd.

															HelloTask Platform Ltd.