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HelloTask Terms of Use

This Terms of Use agreement was last updated: February 15, 2021 and This Terms of Use agreement is effective as of: March 01, 2020.

HelloTask Platform Ltd ("HelloTask"), primarily operates, controls and manages the Services (as defined below) provided by it from its corporate office at House No 2/D, Road No 4, Nabinagar Housing Society, Near Dhaka Uddan, Mohammadpur, Dhaka-1207 (“Dhaka Corporate Office”).

COMMON TERMS & CONDISTIONS AT A GLANCE

  • Customers must pay the service fee through online. Bkash/Rocket/Nagad or any other payment service provider accepted by SSLCOMMERZ (approved payment gateway) are acceptable to HelloTask too.
  • If an issue is raised by a domestic worker, you must call the call center before the work is completed. No more complaints will be accepted once the work is completed by signing digitally on the disclaiming form.
  • If it is an instant (one day) service, you have to pay online through the payment gateway at the end of work. And to get more than one day of service (package), you have to advance the full amount through the payment gateway before starting the work.
  • Within 24-48 hours of payment of the full package service fee, a specific housekeeper will be appointed within 7 days after confirming the order and the service will start.
  • After starting the service, certain DOMESTIC WORKERs will go to work regularly but if the DOMESTIC WORKER cannot go due to her illness and family problems, the customer will be responsible to inform us and another DOMESTIC WORKER will be sent instead of that DOMESTIC WORKER. In the absence of the DOMESTIC WORKER, if we cannot send any other DOMESTIC WORKER, the money will be refunded on the specified day or the validity of the package will be extended by one day.
  • If you do not like the work of the DOMESTIC WORKER and complain within 3 days of the starting, the DOMESTIC WORKER will be changed. However, you can change the DOMESTIC WORKER once.
  • If a domestic worker complains of physical abuse or sexual harassment against a customer & If it proves, the service will be canceled immediately, and no refund will be given.
  • In case of other complaints, the service will be canceled if 2 domestic workers complaint against the same customer and 50% of the remaining money will be refunded to the customer's HelloTask credit or through the payment gateway.
  • If you want to cancel the order after paying the service fee, you have to inform 3 days before the start of the service. In that case, deducting BDT 300 as cancellation fee, the rest of the money will be refunded through the payment gateway. Refunds are usually effective within 7 working days.
  • If the customer wants to stop taking the service for any reason after the start of the service, the reason for stopping the service should be emailed to [email protected] . In that case, deducting BDT 300 as cancellation fee, the rest of the money will be refunded through the payment gateway. Refunds are usually effective within 7 working days.
  • If HelloTask cancels the service before starting, customer will be refunded fully through the payment gateway.
  • After starting the service, If HelloTask can’t provide the rest of the service, then rest of the money will be refunded through the payment gateway. No compensation will be provided.
  • It is mandatory to have one female member in the customer's home every day during service hours. In the absence of the female member in the customer's house, the DOMESTIC WORKER will be unable to provide the service on that day and it will not be possible to provide any alternative service for that day.
  • In the 26-days package, the domestic worker has to take leave on a certain day every week. Hellotask must be notified before the start of the package about the day-off and cannot be changed during the package.
  • Rest of the Terms & Conditions are described below. Customers are highly requested to read the full terms and conditions before taking the service.

A. Acceptance of Terms

PLEASE READ THE TERMS OF USE THOROUGHLY AND CAREFULLY. The terms and conditions set forth below ("Terms of Use") and the Privacy Policy (as defined below) constitute a legally-binding agreement between HelloTask operating from its Dhaka Corporate Office and you. These Terms of Use contain provisions that define your limits, legal rights and obligations with respect to your use of and participation in (i) the HelloTask website and mobile application, including the classified advertisements, forums, various email functions and Internet links, and all content and HelloTask services available through the domain and sub-domains of HelloTask located at www.hellotask.app or Its Mobile Apps(collectively referred to herein as the "Product"), and (ii) the online transactions between those users of the Product who are offering services (each, a "Domestic Worker") and those users of the Product who are obtaining services (each, a "SERVICE USER") through the Product (such services, collectively, the "Services"). The Terms of Use described below incorporate the Privacy Policy and apply to all users of the Website, including users who are also contributors of video content, information, private and public messages, advertisements, and other materials or Services on the Product.

The Products are owned and operated by HelloTask Platform Ltd. You acknowledge that the Product serves as a Platform for the online distribution and publication of user submitted information between DOMESTIC WORKERs and SERVICE USERs, and, by using, visiting, registering for, and/or otherwise participating in this Website/Mobile Apps, Ordering service through Contact Center, Website, Apps including the Services presented, promoted, and displayed on the Website, Providing any service which request comes through Website, Apps, CC and/or by clicking on "I have read and agree to the terms of use," you hereby certify that: (1) you are either a DOMESTIC WORKER or a prospective SERVICE USER, (2) you have the authority to enter into these Terms of Use, (3) you authorize the transfer of payment for Services requested through the use of the Product, and (4) you agree to be bound by all terms and conditions of these Terms of Use and any other documents incorporated by reference herein. If you do not so agree to the foregoing, you should not click to affirm your acceptance thereof, in which case you are prohibited from accessing or using the Website. If you do not agree to any of the provisions set forth in the Terms of Use, kindly discontinue viewing or participating in this Website immediately.

YOU SPECIFICALLY AGREE THAT BY USING THE PRODUCT, YOU ARE AT LEAST 18 YEARS OF AGE AND YOU ARE COMPETENT UNDER LAW TO ENTER INTO A LEGALLY BINDING AND ENFORCEABLE CONTRACT.

All references to "you" or "your," as applicable, mean the person that accesses, uses, and/or participates in the Website in any manner.

1. MODIFICATIONS TO TERMS OF USE AND/OR PRIVACY POLICY

HelloTask reserves the right, in its sole discretion, to change, modify, or otherwise amend the Terms of Use, and any other documents incorporated by reference herein for complying with legal and regulatory framework and for other legitimate business purposes, at any time, and HelloTask will post the amended Terms of Use at the domain of www.hellotask.app/terms-conditions. It is your responsibility to review the Terms of Use for any changes and you are encouraged to check the Terms of Use frequently. Your use of the Product following any amendment of the Terms of Use will signify your assent to and acceptance of any revised Terms of Use. If you do not agree to abide by these or any future Terms of Use, please do not use or access the Product.

2. PRIVACY POLICY

HelloTask has established a Privacy Policy that explains to users how their information is collected and used. The Privacy Policy is referenced above and hereby incorporated into the Terms of Use set forth herein. Your use of this Product is governed by the Privacy Policy.

B. Membership and Accessibility

1. LICENSE TO ACCESS

HelloTask hereby grants you a non-exclusive, revocable license to use the Website, Apps or its product as set forth in the Terms of Use; provided, however, that (i) you will not copy, distribute, or make derivative works of the Website, Apps or its product in any medium without HelloTask's prior written consent; (ii) you will not alter or modify any part of the Website, Apps or its product other than as may be reasonably necessary to use the Website, Apps or its product for its intended purposes; and (iii) you will otherwise act in accordance with the terms and conditions of the Terms of Use and in accordance with all applicable laws.

2. MEMBERSHIP ELIGIBILITY CRITERIA

Use of the Product is available only to individuals who are at least 18 years old and can form legally binding contracts under applicable law. You represent, acknowledge and agree that you are at least 18 years of age, and that: (a) all registration information that you submit is truthful and accurate, (b) you will maintain the accuracy of such information, and (c) your use of the Website, Apps and Services offered through this Website, Apps do not violate any applicable law or regulation. Your Account (defined below) may be terminated without warning if we at our discretion, believe that you are under the age of 18 or that you are not complying with any applicable laws, rules or regulations.

You need not register with HelloTask to simply visit and view the Product, but to access and participate in certain features of the Product, you will need to create a Mobile number verified account by OTP ("Account"). To create an account, you must submit your mobile number through the account registration page on the Product and verify them through an OTP. You will also have the ability to provide additional optional information, which is not required to register for an account but may be helpful to HelloTask in providing you with a more customized experience when using the Product. In some cases your account might be created by us upon your verbal request to HELLOTASK.

You are solely responsible for safeguarding your HelloTask password (if needed) and, if applicable, your Third-Party Site Password (collectively, "Passwords") at all times and shall keep your Passwords secure at all times. You shall be solely responsible for all activity that occurs on your Account and you shall notify HelloTask immediately of any breach of security or any unauthorized use of your Account. Similarly, you shall never use another's Account without HelloTask’s permission. You agree that you will not misrepresent yourself or represent yourself as another user of the Product and/or the Services offered through the Product.

You hereby expressly acknowledge and agree that you yourself and not HelloTask will be liable for your losses, damages etc. (whether direct or indirect) caused by an unauthorized use of your Account. Notwithstanding the foregoing, you may be liable for the losses of HelloTask or others due to such unauthorized use.

An Account holder is sometimes referred to herein as a "Registered User."

You acknowledge and agree that you shall comply with the following policies (the "Account Policies"):

  • You will not copy or distribute any part of the Website, Apps or its product in any medium without HelloTask's prior written authorization.
  • You will not alter or modify any part of the Website, Apps or its product other than as may be reasonably necessary to use the Website, Apps or its product for its intended purpose.
  • You will provide true, accurate, current and complete information when creating your Account and you shall maintain and update such information during the term of this Agreement so that it will remain accurate, true, current and complete.
  • You shall not use any automated system, including but not limited to, "robots," "spiders," "offline readers," "scrapers," etc., to access the Website for any purpose without HelloTask's prior written approval.
  • You shall not in any manual or automated manner collect DOMESTIC WORKERs or SERVICE USERs information, including but not limited to, names, addresses, phone numbers, or email addresses, copying copyrighted text, or otherwise misuse or misappropriate Website information or content, including but not limited to, use on a "mirrored", competitive, or third party site.
  • You shall not in any way that transmits more request messages to the HelloTask servers, or any server of a HelloTask subsidiary or affiliate, in a given period of time than a human can reasonably produce in the same period by using a conventional online web browser; provided, however, that the operators of public search engines may use spiders or robots to copy materials from the site for the sole purpose of creating publicly available searchable indices of the materials, but not caches or archives of such material. HelloTask reserves the right to revoke these exceptions either generally or in specific cases.
  • You shall not recruit, solicit, or contact in any form DOMESTIC WORKERs or SERVICE USERs for employment or contracting for a business not affiliated with HelloTask without express written permission from HelloTask.
  • You shall not take any action that (i) unreasonably encumbers or, in HelloTask's sole discretion, may unreasonably encumber the Product's infrastructure; (ii) interferes or attempts to interfere with the proper working of the Product or any third-party participation in the Product; or (iii) bypasses HelloTask's measures that are used to prevent or restrict access to the Product.
  • You agree not to collect or harvest any personally identifiable data, including without limitation, names or other Account information, from the Website, nor to use the communication systems provided by the Website for any commercial solicitation purposes.

C. Member Conduct

1. PROHIBITIONS ON SUBMITTED CONTENT

You shall not upload, post, transmit, transfer, disseminate, distribute, or facilitate distribution of any content, including text, images, video, sound, data, information, or software, to any part of the Website, Apps or its product, including your profile ("Profile"), the posting of your desired Service ("Want"), or the posting of any opinions or reviews in connection with the Website, Apps or its product, the Service, the SERVICE USER ("Feedback") (all of the foregoing content is sometimes collectively referred to herein as "Submitted Content" and the posting of Submitted Content is sometimes referred to as a "Posting" or as "Postings") that:

  • misrepresents the source of anything you post, including impersonation of another individual or entity or any false or inaccurate biographical information for any DOMESTIC WORKERs; provides or create links to external sites that violate the Terms of Use; is intended to harm or exploit any individual under the age of 18 ("Minor") in any way; is designed to solicit, or collect personally identifiable information of any Minor, including, but not limited to, name, email address, home address, phone number, or the name of his or her school;
  • invades anyone's privacy by attempting to harvest, collect, store, or publish private or personally identifiable information, such as names, email addresses, phone numbers, passwords, account information, credit card numbers, home addresses, or other contact information without their knowledge and willing consent;
  • contains falsehoods or misrepresentations that could damage HelloTask or any third party;
  • is pornographic, harassing, hateful, illegal, obscene, defamatory, libelous, slanderous, threatening, discriminatory, racially, culturally or ethnically offensive; incites, advocates, or expresses pornography, obscenity, vulgarity, profanity, hatred, bigotry, racism, or gratuitous violence; encourages conduct that would be considered a criminal offense, give rise to civil liability or violate any law; promotes racism, hatred or physical harm of any kind against any group or individual; contains nudity, violence or inappropriate subject matter; or is otherwise inappropriate;
  • is copyrighted, protected by trade secret or otherwise subject to third-party proprietary rights, including privacy and publicity rights, unless you are the owner of such rights or have permission from the rightful owner to post the material and to grant HelloTask all of the license rights granted herein;
  • contains or promotes an illegal or unauthorized copy of another person's copyrighted work, such as pirated computer programs or links to them, information to circumvent manufacture installed copy-protection devices, pirated music or links to pirated music files, or lyrics, guitar tabs or sheet music, works of art, teaching tools, or any other item the copy, display, use, performance, or distribution of which infringes on another's copyright, intellectual property right, or any other proprietary right;
  • is intended to threaten, stalk, defame, defraud, degrade, victimize, or intimidate an individual or group of individuals for any reason on the basis of age, gender, disability, ethnicity, sexual orientation, race, or religion; or to incite or encourage anyone else to do so;
  • intends to harm or disrupt another user's computer or would allow others to illegally access software or bypass security on websites or servers, including but not limited, to spamming; impersonates, uses the identity of, or attempts to impersonate a HelloTask employee, agent, manager, host, another user, or any other person though any means;
  • advertises or solicits a business not related to or appropriate for the Website (as determined by HelloTask in its sole discretion);
  • contains or could be considered "junk mail", "spam", "chain letters", "pyramid schemes", "affiliate marketing", or unsolicited commercial advertisement;
  • contains advertising for ponzi schemes, discount cards, credit counseling, online surveys or online contests;
  • distributes or contains viruses or any other technologies that may harm HelloTask, or the interests or property of HelloTask users;
  • contains links to commercial services or websites, except as allowed pursuant to the Terms of Use;is non-local or irrelevant content;
  • contains identical content to other open Postings you have already posted; or uses any form of automated device or computer program that enables the submission of Postings without the express written consent of HelloTask

2. PROHIBITIONS ON SENDING MESSAGES

You will not send messages to other users containing:

  • offers to make national or international money transfers for amounts exceeding the asking price of a service, with intent to request a refund of any portion of the payment OR
  • unsolicited advertising or marketing of a service not offered on the Product or an external website.

3. NO DISCRIMINATION

1. Discriminatory Postings. Bangladesh laws prohibit any preference, limitation or discrimination based on race, color, religion, sex, national origin, age, handicap or other protected class. HelloTask will not knowingly accept any Posting which is in violation of the law. HelloTask has the right, in its sole discretion and without prior notice to you; to immediately remove any posting that discriminates or is any way in violation of any law.

4. PROHIBITIONS WITH RESPECT TO SERVICES

While using the Website, you shall not:

  • post content or items in any inappropriate category or areas on the Website;
  • violate any laws, third-party rights, Account Policies, or any provision of the Terms of Use, such as the prohibitions described above;
  • fail to deliver payment for Services purchased by you, unless the DOMESTIC WORKER has materially changed the description of the Service description after you negotiate an agreement for such Service, a clear typographical error is made, or you cannot authenticate the DOMESTIC WORKER's identity;
  • circumvent or manipulate our fee structure, the billing process, or fees owed to HelloTask; post false, inaccurate, misleading, defamatory, or libellous content (including personal information about any Website user);
  • take any action that may undermine the Feedback or ratings systems (such as displaying, importing or exporting Feedback information off of the Website or using it for purposes unrelated to the Website);

5. FEEDBACK

As a participant in the Website, Apps or its product, you agree to use careful, prudent, and good judgment when leaving Feedback for another user. The following actions constitute inappropriate uses of Feedback: (a) threatening to leave negative or impartial Feedback for another user unless that user provides services not included in the original Posting or not agreed to as part of the Service to be provided; (b) leaving Feedback in order to make the DOMESTIC WORKER or SERVICE USER appear better than he or she actually is or was; and (c) including conditions in an Offer or Want that restrict a DOMESTIC WORKER or a SERVICE USER from leaving Feedback.

1. Sanctions for Inappropriate Use of Feedback. If you violate any of the above-referenced rules in connection with leaving Feedback, HelloTask, in its sole discretion, may take any of the following actions: (i) cancel your Feedback or any of your Postings; (ii) limit your Account privileges; (iii) suspend your Account; and/or (iv) decrease your status earned via the Feedback page.

2. Reporting Inappropriate Use of Feedback. You may contact HelloTask regarding any inappropriate use of Feedback via-email at [email protected]

3. Resolving Disputes in Connection with Feedback. In the event of any dispute between users of the Website concerning Feedback, HelloTask shall be the final arbiter of such dispute. Further,  IN THE EVENT OF ANY DISPUTE BETWEEN USERS OF THE PRODUCT CONCERNING FEEDBACK, HELLOTASK HAS THE RIGHT, IN ITS SOLE AND ABSOLUTE DISCRETION, TO REMOVE SUCH FEEDBACK OR TAKE ANY ACTION IT DEEMS REASONABLE WITHOUT INCURRING ANY LIABILITY THEREFROM.

The foregoing lists of prohibitions provide examples and are not complete or exclusive. HelloTask reserves the right to (a) terminate your access to your Account, your ability to post to this Website (or the Services) and (b) refuse, delete or remove, move or edit the content, in whole or in part, of any Postings; with or without cause and with or without notice, for any reason or no reason, or for any action that HelloTask determines is inappropriate or disruptive to this Product or to any other user of this Product and/or Services. HelloTask reserves the right to restrict the number of e-mails or other messages that you are allowed to send to other users to a number that HelloTask deems appropriate in HelloTask's sole discretion. HelloTask may report to law enforcement authorities any actions that may be illegal, and any reports it receives of such conduct. When legally required or at HelloTask's discretion, HelloTask will cooperate with law enforcement agencies in any investigation of alleged illegal activity on this Product or on the Internet.  HelloTask does not and cannot review every Posting posted to the Website. These prohibitions do not require HelloTask to monitor, police or remove any Postings or other information submitted by you or any other user.

D. Rules for SERVICE USERS

1. SERVICE USERS SHALL NOT TAKE ANY OF THE FOLLOWING ACTIONS:

(a) commit to purchasing or using a Service without paying; (b) sign up for, negotiate a price for, use, or otherwise solicit a Service with no intention of following through with your use of or payment for the Service; (c) agree to purchase a Service when you do not meet the DOMESTIC WORKER's terms as outlined in the Posting, or agree to purchase a Service with the intention of disrupting a Posting; or (d) misuse any options made available now or in the future by HelloTask in connection with the use or purchase of any Service

2. SANCTIONS FOR VIOLATING ANY OF THE RULES FOR SERVICE USERS

If a SERVICE USER violates any of the above-referenced rules in connection with his or her Posting, HelloTask, in its sole discretion, may take any of the following actions: (a) cancel the Posting; (b) limit the SERVICE USER's Account privileges; (c) suspend the SERVICE USER's Account; and/or (d) decrease the SERVICE USER's status earned via the Feedback page.

E. Disclaimer for SERVICE USERS

4. PLATFORM DISCLAIMER AND RESPONSPONSIBILITY

HELLOTASK IS A PLATFORM WHERE SERVICE USERS CAN FIND DIFFERENT DOMESTIC WORKERS AT VARIOUS CATEGORIES. THE DOMESTIC WORKERS ARE RESPONSIBLE FOR THE QUALITY OF SERVICE AS PER ORDER SPECIFICATIONS PROVIDED BY THE SERVICE USERS. ALL SERVICE USERS PLACING ORDERS THROUGH HELLOTASK ARE RESPONSIBLE FOR CLARIFYING THE REQUIREMENTS AND EXPECTATIONS WITH INDIVIDUAL DOMESTIC WORKERS BEFORE STARTING WORK. HELLOTASK IS NOT LIABLE FOR THE QUALITY OF SERVICE OR ANY NON-PERFORMANCE BY DOMESTIC WORKERS AFTER THE ORDER HAS BEEN PLACED.

5. DISPUTE SETTLEMENT TIMELINE

HELLOTASK AIMS TO SETTLE ANY DISPUTE WITHIN 7 DAYS FROM RAISING THE COMPLAINT. HERE HELLOTASK WILL PLAY THE ROLE OF A PLATFORM TO RESOLVE THE DISPUTE ISSUE BETWEEN SERVICE USER AND DOMESTIC WORKER. IF THE STAKEHOLDERS FAILS TO RESPOND TO HELLOTASK’S PROPOSAL OR COMMUNICATION REGARDING DISPUTE SETTLEMENT WITHIN 2 DAYS, HELLOTASK HAS THE RIGHT TO RESOLVE THE DISPUTE IF SEES FIT.

6. DISPUTE COVERAGE

HOWEVER, UNDER CERTAIN CIRCUMSTANCES, HELLOTASK CAN CHOOSE TO COMPENSATE THE PLATFORM USERS FOR POOR SERVICE DELIVERY BY DOMESTIC WORKERS. THE EXTENT OF THIS COMPENSATION IS LIMITED TO 100% OF ORDER VALUE OR BDT 500 WHICHEVER IS LOWER. THIS COMPENSATION WILL BE PROVIDED IN THE FORM OF FREE FUTURE SERVICE COUPON AGAINST THE DISPUTE CASE. DECISION WILL BE TAKEN BY HELLOTASK SUPPORT MANAGEMENT TEAM AFTER PROPER INVESTIGATION OF THE DISPUTE.

F. Use of Submitted Content

1. NO CONFIDENTIALITY

The Website, Apps or its Product may now or in the future permit the submission of videos or other communications submitted by you and other users, including without limitation, your Profile, your Offer, your Wants, any Feedback, and all Submitted Content, and the hosting, sharing, and/or publishing of such Submitted Content. You understand that whether or not such Submitted Content is published, HelloTask does not guarantee any confidentiality with respect to any Submitted Content.

You agree that any Submitted Content provided by you for which you authorize to be searchable by Registered Users who have access to the Website is provided on a non-proprietary and non-confidential basis. You agree that HelloTask shall be free to use or disseminate such freely searchable Submitted Content on an unrestricted basis for the purpose of providing the Services.

You are aware that any information provided by you in the Submitted Content towards locating a professional who ordinarily is bound to maintain confidentiality under law with his/her client (i.e. a doctor or a lawyer) is not extended to HelloTask.

HelloTask may also disclose user information including personal information if HelloTask reasonably believes that disclosure (i) is necessary in order to comply with a legal process (such as a court order, search warrant, etc.) or other legal requirement of any governmental authority, (ii) would potentially mitigate HelloTask’s liability in an actual or potential lawsuit, (iii) is otherwise necessary or appropriate to protect our rights or property, or the rights or property of any person or entity, (iv) to enforce this Agreement (including, but not limited to ensuring payment of fees by users), or (v) as may be required or necessary to deter illegal behavior (including, but not limited to, fraud).

2. YOUR OWNERSHIP RIGHTS AND LICENSE TO HELLOTASK

You retain all of your ownership rights in your Submitted Content. However, by submitting the Submitted Content to HelloTask for posting on the Website, you hereby grant, and you represent and warrant that you have the right to grant, to HelloTask a perpetual, worldwide, non-exclusive, royalty-free, sublicense able and transferable license to link to, use, reproduce, distribute, reformat, translate, prepare derivative works of, display, and perform the Submitted Content in connection with the Website and HelloTask's (and its successor's) business operations, including without limitation, for the promotion and redistribution of any part or all of the Website, and any derivative works thereof, in any media formats and through any media channels. You also hereby grant each user of the Website a non-exclusive license to access your Submitted Content through the Website, and to use, reproduce, distribute, prepare derivative works of, display and perform such Submitted Content as permitted through the functionality of the Website and under these Terms of Use. The foregoing license granted by you terminates once you remove or delete the Submitted Content from the Website.

You acknowledge and understand that the technical processing and transmission of the Website, including your Submitted Content, may involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.

You may remove your Submitted Content from the Website at any time. If you choose to remove your Submitted Content, the license granted above will automatically expire.

4. HELLOTASK'S DISCLAIMERS AND RIGHT TO REMOVE

1. HelloTask does not endorse any Submitted Content or any opinion, recommendation, or advice expressed therein, and HelloTask expressly disclaims any and all liability in connection with all Submitted Content. HelloTask does not permit copyright infringing activities and infringement of intellectual property rights on the Website, and HelloTask will remove any Data (as defined below) or Submitted Content if properly notified, pursuant to the "take down" notification procedure described in Section J below, that such Posting or Submitted Content infringes on another's intellectual property rights. HelloTask reserves the right to remove any Data or Submitted Content without prior notice. HelloTask will also terminate a user's access to the Website, if he or she is determined to be a repeat infringer. A repeat infringer is a Website user who has been notified of infringing activity more than twice and/ or has had Submitted Content removed from the Website more than twice. HelloTask also reserves the right, in its sole and absolute discretion, to decide whether any Data or Submitted Content is appropriate and complies with these Terms of Use for all violations, in addition to copyright infringement and violations of intellectual property law, including, but not limited to, pornography, obscene or defamatory material, or excessive length. HelloTask may remove such Submitted Content and/or terminate a user's access for uploading such material in violation of these Terms of Use at any time, without prior notice and in its sole discretion.

2. You acknowledge and understand that when using the Website, you will be exposed to Submitted Content from a variety of sources, and that HelloTask is not responsible for the accuracy, usefulness, safety, or intellectual property rights of or relating to such Submitted Content. You further acknowledge and understand that you may be exposed to Submitted Content that is inaccurate, offensive, indecent, or objectionable, and you agree to waive, and hereby do waive, any legal or equitable rights or remedies you have or may have against HelloTask with respect thereto, and agree to indemnify and hold HelloTask, its owners, members, managers, operators, directors, officers, agents, affiliates, and/or licensors, harmless to the fullest extent allowed by law regarding all matters related to your use of the Website.

3. You are solely responsible for the photos, profiles and other content, including, without limitation, Submitted Content that you publish or display on or through the Website, or transmit to other Website users. You understand and agree that HelloTask may, in its sole discretion and without incurring any liability, review and delete or remove any Submitted Content that violates this Agreement or which might be offensive, illegal, or that might violate the rights, harm, or threaten the safety of Website users or others.

5. SUGGESTIONS.

If you send or transmit any communications, comments, questions, suggestions, or related materials to HelloTask, whether by letter, email, telephone, or otherwise (collectively, "Suggestions"), suggesting or recommending changes to the Website, including, without limitation, new features or functionality relating thereto, all such Suggestions are, and will be treated as, non-confidential and non-proprietary. You hereby assign all right, title, and interest in, and HelloTask is free to use, without any attribution or compensation to you, any ideas, know-how, concepts, techniques, or other intellectual property and proprietary rights contained in the Suggestions, whether or not patentable, for any purpose whatsoever, including but not limited to, developing, manufacturing, having manufactured, licensing, marketing, and selling, directly or indirectly, products and services using such Suggestions. You understand and agree that HelloTask is not obligated to use, display, reproduce, or distribute any such ideas, know-how, concepts, or techniques contained in the Suggestions, and you have no right to compel such use, display, reproduction, or distribution or seek recognition if the Suggestions are in fact implemented.

G. Copyright Infringement Take Down Procedure

HelloTask has high regard for intellectual property and expects the same level of standard to be employed by its users. HelloTask may, in appropriate circumstances and at its discretion, terminate the Account or prohibit access to the Website of users who infringe upon the intellectual property rights of others.

If you believe that your work has been copied and posted on the Website in a way that constitutes copyright infringement and/or trademark infringement, please send the following information to us at [email protected]

  1. identification of the copyrighted and/or trademarked work claimed to have been infringed, or, if multiple works at a single online site are covered by a single notification, a representative list of such works at that site;
  2. identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled at the Website, and information reasonably sufficient to permit HelloTask to locate the material.;
  3. a written statement that you have a good faith belief that the disputed use is not authorized by the copyright and/or trademark owner, its agent, or the law;
  4. information reasonably sufficient to permit HelloTask to contact you as the complaining party, such as an address, telephone number, and, if available, an electronic mail address at which you may be contacted;
  5. an electronic or physical signature of the person authorized to act on behalf of the owner of an exclusive interest that is allegedly infringed; and
  6. a statement by you, made under penalty of perjury, that the information in your report is accurate and that you are the owner of the exclusive right or authorized to act on the behalf of the owner of the exclusive right. A statement by you comprised of the foregoing points is referred to herein as the "Notice."

Only the intellectual property rights owner is permitted to report potentially infringing items through HelloTask's reporting system set forth above. If you are not the intellectual property rights owner, you should contact the intellectual property rights owner and they can choose whether to use the procedures set forth in these Terms of Use.

H. Modifications to or Termination of Website

1. MODIFICATION OR CESSATION OF WEBSITE/Apps/Products

HelloTask reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Product (or any part thereof) with or without notice and in its sole discretion. You agree that HelloTask shall not be liable to you or to any third party for any modification, suspension or discontinuance of HelloTask services.

2. TERMINATION BY HELLOTASK

You hereby acknowledge and agree that HelloTask, in its sole and absolute discretion, has the right (but not the obligation) to delete, terminate, or deactivate your Account, block your email or IP address, cancel the Website or otherwise terminate your access to or participation in the use of the Website (or any part thereof), or remove and discard any Submitted Content on the Website ("Termination of Service"), immediately and without notice, for any reason, including without limitation, Account inactivity or if HelloTask believes or has reason to believe that you have violated any provision of the Terms of Use.

3. TERMINATION BY YOU

You may cancel your use of the Website and/or terminate the Terms of Use with or without cause at any time.

4. EFFECT OF TERMINATION

Upon termination of your Account, your right to participate in the Website, including, but not limited to, your right to offer or purchase Services and your right to receive any fees or compensation, including, without limitation, referral discounts, incentive bonuses, or other special offer rewards, shall automatically terminate. You acknowledge and agree that your right to receive any fees or compensation hereunder is conditional upon your proper use of the Website, your adherence to the Terms of Use, the continuous activation of your Account, and your permitted participation in the Website. In the event of Termination of Service, your Account will be disabled and you may not be granted access to your Account or any files or other data contained in your Account. Notwithstanding the foregoing, residual data may remain in the HelloTask system.

Unless HelloTask has previously cancelled or terminated your use of the Website (in which case subsequent notice by HelloTask shall not be required), if you provided a valid email address during registration, HelloTask will notify you via email of any such termination or cancellation, which shall be effective immediately upon HelloTask's delivery of such notice.

Upon Termination of Service, the following shall occur: all licenses granted to you hereunder will immediately terminate; and you shall promptly destroy all copies of HelloTask Data (as defined below), Marks (as defined below) and other content in your possession or control. You further acknowledge and agree that HelloTask shall not be liable to you or any third party for any termination of your access to the Website. Upon Termination of Service, HelloTask retains the right to use any data collected from your use of the Website for internal analysis and archival purposes, and all related licenses you have granted HelloTask hereunder shall remain in effect for the foregoing purpose. In no event is HelloTask obligated to return any Submitted Content to you.

You agree to indemnify and hold HelloTask, and its officers, managers, members, affiliates, successor, assigns, directors, agents, DOMESTIC WORKERs, suppliers, and employees harmless from any claim or demand, including reasonable attorneys' fees and court costs, made by any third party due to or arising out of the Termination of Service.

I. Intellectual Property Rights

1. HELLOTASK OWNS OR HOLDS THE LICENSES TO ALL DATA AND MARKS ON THE WEBSITE

The content on the Website (exclusive of all Submitted Content), including without limitation, the text, software, scripts, graphics, photos, sounds, music, videos, interactive features and the like ("Data") and the trademarks, service marks and logos contained therein ("Marks"), are owned by HelloTask. Other trademarks, names and logos on this Website are the property of their respective owners.

Data on the Website is provided to you AS IS for your information and personal use only and may not be used, copied, reproduced, distributed, transmitted, broadcast, displayed, sold, licensed, or otherwise exploited for any other purposes whatsoever without the prior written consent of the respective owners. HelloTask reserves all rights not expressly granted in and to the Website and the Data. You agree not to use, copy, or distribute, any of the Data other than as expressly permitted herein, including any use, copying, or distribution of Submitted Content obtained through the Website for any commercial purposes. If you download or print a copy of the Data for personal use, you must retain all copyright and other proprietary notices contained thereon. You agree not to circumvent, disable or otherwise interfere with security features of the Website or features that prevent or restrict use or copying of any Data or enforce limitations on use of the Website or the Data therein.

2. HELLOTASK'S LICENSE TO YOU FOR THE USE OF DATA AND MARKS

The Website contains HelloTask's Data and Marks, which are, or may become, protected by copyright, trademark, patent, trade secret and other laws, and HelloTask owns and retains all rights in the HelloTask Data and Marks. Subject to these Terms of Use, HelloTask hereby grants you a limited, revocable, nontransferable, nonsublicensable license to reproduce and display the HelloTask Data (excluding any software source code) solely for your personal use in connection with accessing and participating in the Website.

The Website may also contain Data of other users or licensors, which you shall not copy, modify, translate, publish, broadcast, transmit, distribute, perform, display, or sell.

J. HelloTask Fees

1. FEES INCURRED BY SERVICE USERS

Joining HelloTask, opening an Account, viewing posted Services is free. HelloTask currently does not charge SERVICE USERs for transactions completed on the HELLOTASK Product between SERVICE USERs and DOMESTIC USERS. However, HelloTask reserves the right to charge a fee to SERVICE USERs in the future on a per-transaction basis or in any other manner, and reserves the right to do so in its sole discretion. Changes to this Fee Policy are effective after HelloTask has provided you with thirty (30) days' notice by posting the changes on the Terms & Condition

If applicable, you agree to pay all fees or charges to your Account based on HelloTask's fees, charges, and billing terms then in effect. If you do not pay on time or if HelloTask cannot charge your credit card, any payment gateway or other payment method for any reason, HelloTask reserves the right to either suspend or terminate your access to the Website and Account and terminate these Terms of Use. You are expressly agreeing that HelloTask is permitted to bill you for the applicable fees, any applicable tax and any other charges you may incur in connection with your use of this Website and the fees will be billed to your credit card, a payment gateway or other payment method designated at the time you make a purchase or register for a fee-based service. If you cancel your Account at any time, you will not receive any refund. If you have a balance due on any account, you agree that HelloTask may charge such unpaid fees to your credit card or otherwise bill you for such unpaid fees. HelloTask reserves its right to initiate appropriate legal proceedings, if necessary, in its sole discretion, to recover such outstanding amounts.

2. VAT & TAXES

VAT

All the service fees of HelloTask are inclusive of 5% VAT that the SERVICE USERS need to pay as a gross amount while paying for the HelloTask service.

TAXES

You understand that we are acting solely as an intermediary for the collection of bills and fees between a SERVICE USER and a Domestic Worker who choose to enter into an Agreement for Service. Because state and local tax laws vary significantly by locality, you understand and agree that you are solely responsible for determining your own tax reporting requirements in consultation with tax advisors, and that we cannot and do not offer tax advice to either hosts or guests. Further, you understand that HelloTask shall not be responsible or liable in any manner in relation to tax liability of a SERVICE USER or a DOMESTIC WORKER.

3. REFUND POLICY

Service fees provided by Client to Domestic Worker or HelloTask are final and non-refundable. But in some cases HelloTask support management team can take some decisions, if any investigation report find any issues like

  1. Client fully paid for certain job but job canceled due to others issues.
  2. Job has been served and customer cleared the bill. But dispute arises same day and It proves less performed job.
  3. Client paid in advance but job served in less amount.

In case of refund HelloTask promo code or cash refund through the payment gateway will be provided to customer for availing services. The refund time will be as follows:

  1. If the SERVICE USER pays using Bank Card & Internet banking under Online banking it will take 7-10 banking days to process the refund. It might take more time due to the receiving bank.
  2. If the SERVICE USER pays using Mobile banking under Online banking it will take 2-3 banking days to process the refund.
  3. If the SERVICE USER pays using Mobile banking it will take 24 - 48 hours to process the refund.

k. Negotiation of Terms of Service; Disputes Between Registered Users

1. HELLOTASK IS NOT A PARTY TO ANY SERVICE CONTRACT

Each Registered User hereby acknowledges and agrees that HelloTask is NOT a party to any oral or written Agreement for Service, Negotiation Worksheet, or any contract entered into between Registered Users in connection with any Service offered, directly or indirectly, through the Website. Each Registered User acknowledges, agrees and understands that HelloTask only seeks to provide a platform wherein the SERVICE USER and DOMESTIC WORKER can be brought together and HelloTask itself has not role in the execution or provision of Services.

2. NO AGENCY OR PARTNERSHIP

No agency, partnership, joint venture, or employment is created as a result of the Terms of Use or your use of any part of the Website, including without limitation, the Negotiation Worksheet or Agreement for Service. You do not have any authority whatsoever to bind HelloTask in any respect. All DOMESTIC WORKERs are independent contractors. Neither HelloTask nor any users of the Website may direct or control the day-to-day activities of the other, or create or assume any obligation on behalf of the other.

3. DISPUTES BETWEEN REGISTERED USERS

Subject to the provisions regarding disputes between Website participants in connection with Feedback, your interactions with individuals and/or organizations found on or through the Website, including payment of and performance of any Service, and any other terms, conditions, warranties or representations associated with such transactions or dealings, are solely between you and such individual or organization. You should take reasonable precautions and make whatever investigation or inquiries you deem necessary or appropriate before proceeding with any online or offline transaction with any third party, including without limitation, DOMESTIC WORKERs and SERVICE USERs

You understand that deciding whether to use the Services of a DOMESTIC WORKER or provide Services to a SERVICE USER or use information contained in any Submitted Content, including, without limitation, Postings, Offers, Wants and/or Feedback, is your personal decision for which alone are responsible. You understand that HelloTask does not warrant and cannot make representations as to the suitability of any individual you may decide to interact with on or through the Website and/or the accuracy or suitability of any advice, information, or recommendations made by any individual. While HelloTask may attempt to seek information about the background of a DOMESTIC WORKER, either via a telephonic or in-person interview, review of past work/customer feedback and/or check presence online (if available) on Facebook, personalised website, LinkedIn, Twitter etc., you understand that DOMESTIC WORKERs may register themselves sue moto. You also understand that any so called background check undertaken by HelloTask is not exhaustive to the extent to determine previous criminal antecedents and hence, at the end of the day, the SERVICE USER should take an informed decision on his/her own accord and keep in mind the fact that HelloTask only seeks to provide a platform wherein SERVICE USERs and DOMESTIC WORKERs have an opportunity to meet each other.

NOTWITHSTANDING THE FOREGOING, YOU AGREE THAT SINCE HELLOTASK only seeks to provide a platform wherein the SERVICE USER and DOMESTIC WORKER can be brought together and HelloTask itself has not role in the execution or provision of Services ITSELF, HELLOTASK SHALL NOT BE RESPONSIBLE OR LIABLE FOR ANY LOSS OR DAMAGE OF ANY SORT WHATSOEVER INCURRED AS THE RESULT OF ANY SUCH TRANSACTION OR DEALINGS. IF THERE IS A DISPUTE BETWEEN PARTICIPANTS ON THE WEBSITE, OR BETWEEN REGISTERED USERS OR ANY WEBSITE USER AND ANY THIRD PARTY, YOU ACKNOWLEDGE AND AGREE THAT HELLOTASK IS UNDER NO OBLIGATION TO BECOME INVOLVED. IN THE EVENT THAT A DISPUTE ARISES BETWEEN YOU AND ONE OR MORE WEBSITE USERS, REGISTERED USERS OR ANY THIRD PARTY, YOU HEREBY RELEASE HELLOTASK, ITS OFFICERS, MANAGERS, MEMBERS, DIRECTORS, EMPLOYEES, ATTORNEYS, AGENTS, AND SUCCESSORS IN RIGHTS FROM ANY CLAIMS, DEMANDS, AND DAMAGES (ACTUAL AND CONSEQUENTIAL) OF EVERY KIND OR NATURE, KNOWN OR UNKNOWN, SUSPECTED OR UNSUSPECTED, FORESEEABLE OR UNFORESEEABLE, DISCLOSED OR UNDISCLOSED, ARISING OUT OF OR IN ANY WAY RELATED TO SUCH DISPUTES AND/OR THE WEBSITE OR ANY SERVICE PROVIDED THEREUNDER.

L. Dispute Resolution

If a dispute arises between you and HelloTask, our goal is to provide you with a neutral and cost effective means of resolving the dispute quickly. Accordingly, you and HelloTask hereby agree that we will resolve any claim or controversy at law and equity that arises out of the Terms of Use or the Website in accordance with this Section O or as we and you otherwise agree in writing. Before resorting to the filing of a formal lawsuit, we strongly encourage you to first contact us directly to seek a resolution via e-mail at [email protected], or call at our call center on 16516. The dispute shall be resolved through alternative dispute resolution procedures, such as mediation or arbitration, as alternatives to litigation.

1. GOVERNING LAW

The Terms of Use shall be governed in all respects by the laws of Bangladesh and any legal proceeding arising out of this Agreement will occur exclusively in the courts located in Dhaka, Bangladesh.

M. Advertisements

Aspects of the Website and other HelloTask services may be supported by advertising revenue. As such, HelloTask may display advertisements and promotions on the service. The manner, mode and extent of advertising by HelloTask on the Website are subject to change and the appearance of advertisements on the Website does not necessarily imply endorsement by HelloTask of any advertised products or services. You agree that HelloTask shall not be responsible or liable for any loss or damage of any sort incurred by you as a result of any such dealings or as the result of the presence of such advertisers on the Website.

N. Third-party Links, Contact Forms and Phone Numbers

The Website may provide, or third parties may provide, links, contact forms and/or phone numbers to other websites or resources, including, without limitation, social networking, blogging and similar websites through which you are able to log into the Website using your existing account and log-in credentials for such third-party websites. Certain areas of the Website may allow you to interact and/or conduct transactions with such third-party sites, and, if applicable, allow you to configure your privacy settings in your third-party site account to permit your activities on the Website to be shared with your contacts in your third-party site account. Because HelloTask has no control over such sites and resources, you acknowledge and agree that HelloTask is not responsible for the availability of such external sites or resources, and is not responsible or liable for any content, advertising, products, goods or services on or available from such websites or resources. Unless expressly stated on the Website, links to third-party sites should in no way be considered as or interpreted to be HelloTask's endorsement of such third-party sites or any product or service offered through them. You further acknowledge and agree that HelloTask shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, advertising, product, goods or services available on or through any such website or resource. The Third-party website may have different privacy policies and terms and conditions and business practices than HelloTask. In certain situations, you may be transferred to a Third-party website through a link or connected to a Third-party resource by a contact form or phone but it may appear that you are still on this Website or transacting with HelloTask. In these situations, you acknowledge and agree that the Third-party website terms and conditions and privacy policy apply in this situation. Your dealings and communications through the Website with any party other than HelloTask are solely between you and such third party. Any complaints, concerns or questions you have relating to materials provided by third parties should be forwarded directly to the applicable third party.

REFERRAL PROGRAM POLICY

  1. Referrer will be benefited only after the order of new user(receiver) is served.
  2. Both Parties will get 100 BDT discount for successful reference.
  3. Validity for each reference code for referrer is 1 month and new user for 3 months.
  4. Referrer’s location can’t be same of User’s location.
  5. Referrer and user can’t order same service at same location at same time period.

O. FRAUDULENT PROTECTION POLICY

To provide a safe and secure shopping experience, we regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity, HelloTask reserves the right to cancel all past, pending and future orders without any liability. HelloTask also reserves the right to refuse or cancel orders in scenarios like inaccuracies in pricing of product on website and service unavailability. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. Any promotional voucher used for the cancelled orders may not be refunded. If a SERVICE USER violates any of the below referenced rules, it will be taken as Fraudulent activity and HelloTask, in its sole discretion, may take any of the following actions: (a) Cancel the Posting/order; (b) Suspend/Limit the SERVICE USER's Account privileges; (c) Necessary Action as per Country’s Rules and Regulations; (d) Necessary actions as per company’s policies.

  1. User Provide Wrong Information while creating account or placing order including below points but not limited to Name, Mobile Number, Address, Pic.
  2. User Reproduce submitted Documents
  3. Misuse of another customer Phone/Email.
  4. User uses invalid email and phone no
  5. Use of a special voucher not tagged to the email ID/phone number used.
  6. User at any point of time copy, alter, modify or distribute any part of the HELLOTASK Product (including Website, Apps but not limited to) in any medium.
  7. User use any automated system, including but not limited to, "robots," "spiders," "offline readers," "scrapers," etc., to access the Website for any purpose without HelloTask's prior written approval.
  8. User transmits more request messages to the HelloTask servers, or any server of a HelloTask subsidiary or affiliate, in a given period of time than a human can reasonably produce in the same period by using a conventional online web browser.
  9. User Post any message, information which is in against of Country’s any rules & regulations.
  10. Customer refuses to pay for an order
  11. User or its representative not showed up or not communicated while delivering requested service
  12. User use different person's identity to avail service.
  13. User demand and strict on refund/solution which is not justified or illogical by HELLOTASK.
  14. Same user carry multiple identity to create account or place order.
  15. User misuse any system BUG.
  16. User order same service multiple times at same day or within shortest period.
  17. User use same promo code multiple times at same day or within shortest period.
  18. User refer another user at same location.
  19. Multiple User order service at same location at same day.
  20. User fails to provide adequate documents when required
  21. Customer is involved in the snatch and run for any service

Promo Code Policy:

  1. Promo Code will be applicable within the offered time period.
  2. Any service under a certain promo code must be served within the offered timeline.
  3. No promo code can be used after promotional time period.
  4. A customer has to take certain service under a promo code within 7 days.
  5. If a service category has been changed then promo code will be invalid for new service.
  6. Promo code will be valid if Line item changed under same service category.

Job Avail Policy:

  1. Service needs to avail as schedule time requested by Client.
  2. If User needs to reschedule Service time, thus user have to confirm two hours before schedule time to Domestic Worker.
  3. If reschedule not communicated or cancel and service before 2 hours of service schedule, thus Cancellation charge or minimum service charge will be applicable.
  4. This charge will be applicable due to Domestic Workers service time loss and Conveyance cost.

Cancellation Policy:

  1. If customer cancel any service before two hours of service schedule time then cancellation charge applicable.

Reschedule Policy:

  1. A service Can't be reschedule before two hours of service.
  2. Minimum service charge will be added with the original service charge if reschedule before 2 hours of service schedule.

P. Limitations of Liability

1. IN NO EVENT SHALL HELLOTASK, OR ITS RESPECTIVE OFFICERS, MANAGERS, MEMBERS, DIRECTORS, EMPLOYEES, SUCCESSORS, ASSIGNS, SUBSIDIARIES, AFFILIATES, DOMESTIC WORKERS, SUPPLIERS, ATTORNEYS OR AGENTS, BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, CONSEQUENTIAL OR EXEMPLARY DAMAGES (INCLUDING BUT NOT LIMITED TO LOSS OF BUSINESS, REVENUE, PROFITS, USE, DATA OR OTHER ECONOMIC ADVANTAGE) WHATSOEVER RESULTING FROM ANY (I) ACCESS TO OR USE OF THE WEBSITE OR ANY SERVICES OFFERED BY ANY DOMESTIC WORKERS VIA THE WEBSITE, INCLUDING SERVICES PROVIDED PURSUANT TO AN AGREEMENT FORMED INDEPENDENTLY OF THE WEBSITE, WHETHER OR NOT AN AGREEMENT FOR SERVICE FORMED VIA THE WEBSITE IS IN EFFECT; (II) ERRORS, MISTAKES, OR INACCURACIES OF DATA, MARKS, CONTENT, INFORMATION, MATERIALS OR SUBSTANCE OF THE WEBSITE OR SUBMITTED CONTENT; (III) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN; (IV) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE WEBSITE BY ANY THIRD PARTY; (V) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE WEBSITE; (VI) ANY ERRORS OR OMISSIONS IN ANY DATA, CONTENT, INFORMATION, MATERIALS OR SUBSTANCE OF THE WEBSITE OR SUBMITTED CONTENT; (VII) ANY FAILED NEGOTIATIONS FOR A SERVICE, ANY DISPUTES THAT ARISE DURING OR AFTER THE NEGOTIATION OF A SERVICE OR THE FORMATION OF A CONTRACT FOR A SERVICE, OR ANY OTHER DISPUTE THAT ARISES BETWEEN USERS OF THE WEBSITE; (VIII) ANY DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY THIRD PARTY OR SERVICE USER OR DOMESTIC WORKER; OR (IX) ANY USE OF ANY DATA, MARKS, CONTENT, INFORMATION, MATERIALS OR SUBSTANCE OF THE WEBSITE OR SUBMITTED CONTENT POSTED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE ON OR THROUGH THE WEBSITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT HELLOTASK IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION.

2. IN NO EVENT SHALL THE TOTAL, AGGREGATE LIABILITY OF HELLOTASK, OR ANY OF THE ABOVE-REFERENCED RESPECTIVE PARTIES, ARISING FROM OR RELATING TO THE WEBSITE, AND/OR SUBMITTED CONTENT EXCEED THE TOTAL AMOUNT OF FEES ACTUALLY PAID TO HELLOTASK BY YOU HEREUNDER. YOU HEREBY ACKNOWLEDGE AND AGREE THAT HELLOTASK SHALL NOT BE LIABLE FOR SUBMITTED CONTENT OR THE DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY THIRD PARTY OR SERVICE USER OR DOMESTIC WORKER AND THAT THE RISK OF HARM OR DAMAGE FROM THE FOREGOING RESTS ENTIRELY WITH YOU. YOU FURTHER ACKNOWLEDGE AND AGREE THAT HELLOTASK SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, CONSEQUENTIAL OR EXEMPLARY DAMAGES (INCLUDING BUT NOT LIMITED TO LOSS OF BUSINESS, REVENUE, PROFITS, USE, DATA OR OTHER ECONOMIC ADVANTAGE) WHATSOEVER RESULTING FROM OR RELATING TO ANY CONTRACT BETWEEN WEBSITE USERS ENTERED INTO INDEPENDENTLY OF THE WEBSITE. THE WEBSITE MAY CONTAIN LINKS TO THIRD-PARTY WEBSITES THAT ARE NOT OWNED OR CONTROLLED BY HELLOTASK. HELLOTASK DOES NOT HAVE ANY CONTROL OVER, AND ASSUMES NO RESPONSIBILITY FOR, THE CONTENT, PRIVACY POLICIES, OR PRACTICES OF ANY THIRD-PARTY WEBSITES. IN ADDITION, HELLOTASK WILL NOT AND CANNOT CENSOR OR EDIT THE CONTENT OF ANY THIRD-PARTY SITE. BY USING THE WEBSITE, YOU EXPRESSLY RELIEVE HELLOTASK FROM ANY AND ALL LIABILITY ARISING FROM YOUR USE OF ANY THIRDPARTY WEBSITE. ACCORDINGLY, PLEASE BE ADVISED TO READ THE TERMS AND CONDITIONS AND PRIVACY POLICY OF EACH THIRD-PARTY WEBSITE THAT YOU VISIT, INCLUDING THOSE DIRECTED BY THE LINKS CONTAINED ON THE WEBSITE.

3. FORCE MAJEURE
Neither HelloTask nor you shall be liable to the other for any delay or failure in performance under the Terms of Use, other than payment obligations, arising out of a cause beyond its control and without its fault or negligence. Such causes may include, but are not limited to fires, floods, earthquakes, strikes, unavailability of necessary utilities, blackouts, acts of God, acts of declared or undeclared war, acts of regulatory agencies, or national disasters.

Q. Indemnification and Release

YOU AGREE TO DEFEND, INDEMNIFY AND HOLD HARMLESS HELLOTASK, AND ITS OFFICERS, MANAGERS, MEMBERS, DIRECTORS, EMPLOYEES, SUCCESSORS, ASSIGNS, SUBSIDIARIES, AFFILIATES, DOMESTIC WORKERS, SUPPLIERS, AND AGENTS, FROM AND AGAINST ANY AND ALL CLAIMS, DAMAGES, OBLIGATIONS, LOSSES, LIABILITIES, COSTS OR DEBT, AND EXPENSES (INCLUDING BUT NOT LIMITED TO ATTORNEYS' FEES) ARISING FROM YOUR USE OF, ACCESS TO, AND PARTICIPATION IN THE WEBSITE; YOUR VIOLATION OF ANY PROVISION OF THE TERMS OF USE, INCLUDING THE PRIVACY POLICY; YOUR VIOLATION OF ANY THIRD-PARTY RIGHT, INCLUDING WITHOUT LIMITATION ANY COPYRIGHT, PROPERTY, PROPRIETARY, INTELLECTUAL PROPERTY, OR PRIVACY RIGHT; OR ANY CLAIM THAT YOUR SUBMITTED CONTENT CAUSED DAMAGE TO A THIRD PARTY. THIS DEFENSE AND INDEMNIFICATION OBLIGATION WILL SURVIVE THESE TERMS OF SERVICE AND YOUR USE OF THE WEBSITE.

IF YOU HAVE A DISPUTE WITH ONE OR MORE WEBSITE USERS, YOU FOREVER RELEASE HELLOTASK (AND ITS OFFICERS, MANAGERS, MEMBERS, DIRECTORS, EMPLOYEES, SUCCESSORS, ASSIGNS, SUBSIDIARIES, AFFILIATES, DOMESTIC WORKERS, SUPPLIERS, AGENTS, SUBSIDIARIES, AND EMPLOYEES) FROM ANY AND ALL CLAIMS, DEMANDS AND DAMAGES (ACTUAL AND CONSEQUENTIAL) OF EVERY KIND AND NATURE, KNOWN AND UNKNOWN, ARISING OUT OF OR IN ANY WAY CONNECTED WITH YOUR USE OF THE WEBSITE AND/OR ANY SUBMITTED CONTENT.

THE TERMS OF USE, AND ANY RIGHTS AND LICENSES GRANTED HEREUNDER, MAY NOT BE TRANSFERRED OR ASSIGNED BY YOU, BUT MAY BE ASSIGNED BY HELLOTASK WITHOUT RESTRICTION

S. No Third-party Beneficiaries

You agree that, except as otherwise expressly provided in the Terms of Use, there shall be no third-party beneficiaries to the Terms of Use.

T. Notice

You agree that HelloTask may provide you with notices, including those regarding changes to the Terms of Use, by email, regular mail, or postings on the Website.

U. General Information

1. ENTIRE TERMS OF USE

The Terms of Use, together with the Privacy Policy and any other legal notices or Additional Policies published by HelloTask on the Website, shall constitute the entire agreement between you and HelloTask concerning the Website. If any provision of the Terms of Use is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of the Terms of Use, which shall remain in full force and effect.

No waiver of any provision of this these Terms of Use shall be deemed a further or continuing waiver of such term or any other term, and HelloTask's failure to assert any right or provision under these Terms of Use shall not constitute a waiver of such right or provision.

2. STATUTE OF LIMITATIONS

You agree that any cause of action arising out of or related to the Website must commence within one (1) year after the cause of action accrues. Otherwise, such cause of action is permanently barred.

3. SECTION HEADINGS

The section headings in the Terms of Use are for convenience only and have no legal or contractual effect.